HOME      Q&A       RESOURCES     SUPPORT

Worldwide Dental Emergency Assistance Scheme

Everything the practice team needs to know about the Scheme

The way we protect your patients in the event of a dental trauma, emergency or oral cancer changed from the 1st January 2018.

For more information about the changes please read the Scheme Handbook

Help for you and your team to understand the Scheme

Questions & Answers


On the back of patient and practice feedback we've pulled together a helpful list of Q&A's.

Read Q&A

Resources


All of your Scheme documentation and helpful team guides are located in one easy to access place. 

View all downloads

Support


Need a little help? We're here to support you, so feel free to get in touch. 



Contact support

Things you may need to update following the introduction of the Scheme:

Your Plan Brochure

DPAS will be looking to provide you with new plan brochures in the first three months of 2018. Whilst you're waiting to receive these, when giving out plan brochures, please always include a copy of the 'IMPORTANT INFORMATION' flyer. Once you receive your new plan brochures, you can discard these interim flyers. If you use another design agency and print house to produce your plan brochures, then we’ll need to provide you with the correct updated copy to replace the current mention of insurance.

Posters

Any posters that refer to the insurance need to be replaced. If you still intend to use these posters, please let us know. In the meantime, please remove any current posters that refer to insurance from view.

Your practice website

From a single line to a benefit levels table, if you mention insurance on your practice website, this will need updating with the new Scheme details.

Fee guide/fee comparison

Please check that your fee guide/fee comparison doesn’t reference insurance.

Practice membership cards

As existing membership cards do not refer to insurance, they do not need updating. The telephone numbers remain vaild.

Practice welcome pack

Please check that where you promote your plan within your practice welcome brochure, that there is no mention of insurance. If there is and you require help in updating this, please get in touch.

If you need support or have any questions about the changes, don't hesitate to contact our support team. Alternatively, you can read our comprehensive Q&A.

© Copyright 2018

DPAS Limited is authorised and regulated by the Financial Conduct Authority (Reg. No. FRN315179)